Listening and engaging with residents is an important part of our work at aged care communities.
Earlier this year, Marsupial Landscape Management commenced work at Lourdes Retirement Village – a Stockland community on Sydney’s North Shore – undertaking regular landscape maintenance of the established gardens and handstand areas.
When a resident recently told our team about the original concept for the hedges, they got to work on re-reinstating the design. Marsupial’s Team Leader & Horticulturalist Jimmy carefully reshaped the hedges back to their former glory, with the word ‘Lourdes’ proudly on display.
Marsupial’s maintenance program is delivered using The Glascott Group’s 5 Lenses Approach, which focuses on the whole-of-life of the landscape. We work closely with Stockland and the Lourdes community to develop strategies that extend the life of a landscape, reduce reactive spend, address trends that contribute to deterioration and sub-optimum performance.
Beyond the contractual scope is where we connect and partner more deeply with the community to understand their needs and provide even greater value.
